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RETURN & EXCHANGE

RETURN & EXCHANGE

Thank you for shopping at luxgigi.com. Our online shop provides a unique fashion product from our independent designers back by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange on your order page and we will try our best to meet your request.



EASY EXCHANGES
Need a different size, color, or pattern? Have a hassle-free exchange as long as it is in stock.


FAST REFUND

Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged.


RETURNS & EXCHANGES POLICY

-We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
-Purchase (except swimwear) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
- No-restocking to be charged to the consumers for the return of the product.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.

PURCHASE NOT ELIGIBLE FOR RETURN

-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.


ORDER CANCELLATION

Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation requests if the order has already been shipped.

Accepted Payment Methods

 
 

 

  • With PayPal, you can send payment quickly and securely on-line.
  • Through PayPal, you can pay with credit card, debit card, or bank account balance.
  • Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
Credit Card
 

RETURN ADDRESS

No. 109, Hengtong Road, Xincun Community, Yishan Town, Guanyun County, Lianyungang City

 

CONTACT US

If you have further questions / issues, please don’t hesitate to contact us at [email protected]com.